Who is responsible for the processing of your personal data?
The Solvay entity primarily responsible for the processing of your personal data collected on the Website(s) is Solvay SA. Solvay SA may share your request with the relevant Solvay affiliate(s) of the Solvay Group, who will obey the principles described in this Policy and inform you of their identity in due course.
Which information do we collect and when?
We ask you for certain personal data to provide you with the products or services you request. For example, when you renew an order, request to receive information, create an account, subscribe to our newsletters, or interact with our Websites. This personal data includes your:
- Contact details including first name, last name, email address, organization, role, telephone number and physical address
- Login and account information, password
- Other necessary personal details
You are responsible for ensuring that the personal data you provide is truthful, correct, non-ambiguous and up-to date.
When interacting with our Websites, data is automatically collected and shared with Solvay by the technology platforms providing the experience. For example your web browser or mobile device may share certain data with Solvay as those devices interact with Solvay’s websites. More information about these practices is included in the Cookies section below. This data includes:
- Device IDs, network access
- Cookies, IP addresses, reference headers, data identifying your web browser and version, and web beacons and tags
Why and how do we process your personal data?
We use the personal data we collect from you in the following ways:
To provide the features of the Websites you request
When you use our Websites, we will use your data to provide the product or service you have selected. For example, if you make a query on Solvay.com, we will use the contact information you give us to communicate with you about your query. This processing of your personal data will be based on your consent to receive our communications, or on the basis of it being necessary in order to take steps at your request prior to and when entering into a contract with you, as the case may be.
In many cases, to use particular features within our Websites, you may need to provide Solvay with additional data or additional consent to use particular data in a certain way. We will be unable to provide these features if you do not allow us to process your personal data.
To communicate information about our products, services, events and for other promotional purposes
To operate, improve and maintain our business, products and services
We may use the data you provide to us to operate our business. For example, when you renew an order, we may use that information for accounting, auditing and other internal functions. As another example, when you apply for a position at Solvay, we may use data for human resources statistics. This processing of your personal data is performed on the basis of our legitimate interest to operate and improve our business, products and services.
For general research and analysis purposes
We use data about how our visitors use our Websites and Services to understand customer behavior or preferences. For example, we may use information about how visitors to Solvay.com search for and find products to better understand the best ways to organize and present product offerings. This processing of your personal data will be based on your consent to the use of analytics cookies, as well as on our legitimate interest in analyzing the use of our website where non-cookie technology is used.
We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.
Who do we disclose your personal data to?
We may share your personal data with Solvay affiliates for the purposes outlined above in accordance with the information provided at the time of collection of your personal data.
Third party service providers may also process personal data on Solvay’s behalf, for example to process job applications, shipping and deliveries, manage and service our data, distribute emails, research and analysis, manage customer relationships, manage brand and product promotions as well as administering certain services and features.
How do we protect and manage your personal data?
We take appropriate measures to maintain the confidentiality of your personal details. We use a variety of methods to help us to ensure the security of your data and to prevent third parties from viewing them, such as Secure Socket Layer (SSL) encryption, and firewalls.
Where we engage third parties to process personal data, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organizational measures to ensure the security of data in order to accomplish their respective missions.
We may disclose your data to third parties 1) to comply with the law requiring such disclosure; 2) to protect the personal safety of the public and the users; 3) to protect national security; 4) to enforce our rights in litigations or investigations; or 5) to prevent a crime.
International Data Transfers
The personal data we collect or generate in the context of our Websites will essentially be stored in the EU. However, some of the data recipients with whom Solvay shares your personal data may be located in countries other than the country in which your personal data originally was collected. The laws in those countries may not provide the same level of data protection compared to the country in which you initially provided your data. Nevertheless, when we transfer your personal data to recipients in other countries, including the USA, we will protect that information as described in this Policy and in compliance with applicable law.
If you are located in the European Economic Area (“EEA”) or Switzerland, we take measures to comply with applicable legal requirements and ensure adequate protection for the transfer of personal data to recipients in countries outside of the EEA or Switzerland, for instance through data transfer agreements based on the EU Commission’s model clauses, or a Privacy Shield certification.
Retention of Your Data
We retain your personal data for as long as necessary to fulfil the purposes for which we collect it, except if required otherwise by law. Depending on the purpose, the period for which we retain your personal data may vary. To provide the features of the Websites you request, we may keep your personal data for as long as needed to provide the service you requested, and for no longer than the applicable statute of limitations thereafter. We will retain your personal data until you withdraw your consent or for a maximum duration of three years after our last contact with you or the end of our contract with you for the purpose of communicating information about our products, services, events and for other promotional purposes. Personal data used to operate, improve and maintain our business, products and services may be retained for the duration of the provision of the products or services, and for no longer than the applicable statute of limitations thereafter. We will retain your personal data for no longer than three years starting from the date of its collection for general research and analysis purposes.
Are you allowed to access, modify or erase your Personal Data?
You have the right to access, modify, erase, request the restriction or oppose the processing of your personal information or request the portability of the personal data you contributed, without any expenses and at any moment, and you may request from us to erase your personal data on your behalf. Where the collection and processing of your personal data is based on your consent, you have the right to withdraw your consent with respect to our use of your personal data.
You also have the right to lodge a complaint with the competent supervisory authority.
We are not responsible for third parties who have had access to your data from any other source other than our database and if they do not suppress your details from their databases.
We do not guarantee that our services will be available continuously. In case of an interruption of service, we are not responsible for the possible loss of your personal data.
We reserve the right to erase your details without your consent and we are not responsible for the possible loss or suppression of your personal data.
To opt-out of receiving Solvay communication, please click on “unsubscribe” at the bottom of one of our emails.
You can contact us to exercise your rights via the contact details in the “Questions and Feedback” section below or by sending an email to email@example.com.
Email Marketing Program
Solvay uses Pardot, the Marketing Automation platform provided by Salesforce.com, inc., which scores visitors and potential clients activities on Landing Pages and on the website by setting cookies on their browsers. When you opt in to our Marketing Program, Pardot adds data to your user profile, based on the preferences and tastes you have shown while browsing our websites, reading emails and downloading educational materials. In this way we are able to better support the product selection process.
Pardot tracks visitor and prospect activities on Solvay.com and Pardot landing pages by setting cookies on your browser. Cookies are set to remember preferences (like form field values) when you return to our site. Pardot also sets a cookie for logged-in users to maintain the session and remember table filters. Additional information.
You may op out from this marketing program at any time by visiting this unsubscribe page and submitting our email address.
Using Solvay Websites with Third-Parties
Our Websites allow you to interact with a wide variety of other digital products and services. For example, our Websites can integrate with third-party platforms to improve your overall digital experience. Your privacy rights on third-party platforms will be governed by their respective policies. The policies of those platforms govern the data that resides there.
Our Websites may provide links to other (third-party) websites and apps for your convenience or information. Linked sites and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites, or the privacy practices of the websites.
Solvay does not knowingly collect personal data from children without insisting that they seek prior parental consent if required by applicable law.
Applicable law and our practices change over time. If we decide to update our Policy, we will post the newest version on our Websites. We strongly encourage you to read our Policy and regularly check for any changes.
Questions and Feedback
If you have any questions, remarks or suggestions about this Privacy Statement and the practices of the Websites, please contact Solvay’s Data Protection and Privacy Office who will redirect you, if applicable according to local legal requirements, to the Data Protection Officer in your country, by sending us an email at firstname.lastname@example.org.